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Microsoft Outlook requires admin approval

When connecting your Microsoft Outlook account to Vaam, you might see a screen that says “Godkännande krävs” (Approval required) or “Admin consent required”. This means your organization’s IT department has configured Microsoft 365 to require administrator approval before employees can connect third-party apps.

Why does this happen?

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Many organizations enable this security setting to control which apps their employees can connect to company email accounts. This is a Microsoft security feature—not something Vaam can bypass or override.

When this setting is enabled, you’ll need your IT administrator to approve the Vaam app before you can connect your Outlook account.

What you see depends on your organization’s settings

Section titled “What you see depends on your organization’s settings”

Microsoft has two different screens depending on how your organization is configured:

If you see a “Request approval” button

Section titled “If you see a “Request approval” button”

Your organization has the admin consent workflow enabled. Fill in the justification field with a short explanation (e.g. “I need Vaam to send personalized video messages to prospects as part of my sales outreach”), click “Request approval”, and wait for your IT admin to review it in Microsoft Entra. Your organization can also enable email notifications for reviewers, but the request itself is tracked in Entra.

If you only see “Need admin approval” with no button

Section titled “If you only see “Need admin approval” with no button”

Your organization has not enabled the admin consent workflow. In this case, there is no way to submit a request through the screen — you’ll need to contact your IT administrator directly and ask them to approve the Vaam app. Share the IT administrator section below with them.

What to send to your IT admin

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If you need to contact IT manually, send them:

If your admin says they cannot find Vaam in Outlook, Microsoft 365, or the Enterprise Applications list, that can still be normal. Vaam is approved through Microsoft Entra app consent, and some tenants won’t show the app in the Enterprise Applications list until it has already been provisioned in that tenant.

Information for your IT administrator

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If your IT admin needs more information about Vaam before approving, here’s what they should know:

App name in Microsoft Entra: Vaam Outreach (by Vaam AB)

Permissions requested:

  • Sign in and read user profile
  • Send mail as a user
  • Read and write access to user mail
  • Maintain access to data you have given it access to

Why these permissions are needed:

  • Vaam needs mail access to send emails on your behalf as part of automated sequences
  • Read access allows Vaam to track replies and update your sequences accordingly

Important context:

  • This approval is handled in Microsoft Entra, not the Outlook desktop app and not the Microsoft 365 “Integrated apps” page used for Office add-ins
  • If Vaam is not visible under Enterprise applications, that does not mean the request is invalid
  • Approving tenant-wide admin consent generally allows the app for users in the tenant unless access is later restricted through assignment policies

How to approve

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Section titled “Option 1: Direct consent link (recommended)”

The fastest way is to open this link while signed in as an admin:

https://login.microsoftonline.com/organizations/adminconsent?client_id=923732f6-38a7-4c61-bab5-72cece411dd7

The admin signs in with their Microsoft admin account, reviews the permissions, and approves. Microsoft automatically resolves the request to the admin’s own tenant. This works even if Vaam doesn’t appear in your Enterprise Applications list yet.

Learn more about the admin consent URL →

Section titled “Option 2: Admin consent requests”

If the user submitted an approval request through the Microsoft consent prompt, the request can be found in the Microsoft Entra admin center:

  1. Go to Identity → Applications → Enterprise applications
  2. Under Activity, select Admin consent requests
  3. Open the My Pending tab
  4. Find and approve the Vaam Outreach request

Learn more about reviewing consent requests →

Option 3: Review permissions after the app exists in the tenant

Section titled “Option 3: Review permissions after the app exists in the tenant”

If Vaam has already been provisioned in your tenant, an admin can also review it here:

  1. Go to Identity → Applications → Enterprise applications → All applications
  2. Search for Vaam Outreach
  3. Open Permissions
  4. Review the requested permissions and grant admin consent if needed

This option only works after the enterprise application already exists in the tenant.

Who can approve

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In Microsoft Entra, this is typically handled by an administrator with the right app consent permissions, such as a Cloud Application Administrator, Application Administrator, or Global Administrator, depending on the tenant’s policies and the permissions being granted.

After approval

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After the admin approves the request:

  1. Return to Vaam
  2. Try connecting Outlook again
  3. If the first attempt still fails, sign out of Microsoft in the browser, then retry the Outlook connection flow

If your organization uses Conditional Access or other security controls, the admin may also need to allow the sign-in under those policies.

Resources

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Need help?

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If you have questions about the approval process or need documentation for your IT team, contact our support team and we’ll be happy to help.