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Microsoft Outlook requires admin approval

When you connect your Microsoft Outlook account to Vaam, you may see “Godkännande krävs” (Approval required) or “Admin consent required”. Your organization’s IT department has configured Microsoft 365 to require administrator approval before employees can connect third-party apps.

Why approval is required

Section titled “Why approval is required”

Many organizations use this security setting to control which apps employees can connect to company email accounts. This is a Microsoft security feature, and Vaam cannot bypass or override it.

When this setting is enabled, your IT administrator must approve the Vaam app before you can connect your Outlook account.

Identify the approval screen

Section titled “Identify the approval screen”

Microsoft shows one of two screens, depending on your organization’s settings.

If you see a “Request approval” button

Section titled “If you see a “Request approval” button”

Your organization has the admin consent workflow enabled. Enter a short explanation in the justification field, such as “I need Vaam to send personalized video messages to prospects as part of my sales outreach”. Click “Request approval”, then wait for your IT admin to review the request in Microsoft Entra. Your organization can also enable email notifications for reviewers, but Entra tracks the request.

If you only see “Need admin approval” with no button

Section titled “If you only see “Need admin approval” with no button”

Your organization has not enabled the admin consent workflow. You cannot submit a request from this screen. Contact your IT administrator directly and ask them to approve the Vaam app. Share the IT administrator section below.

Send this information to your IT admin

Section titled “Send this information to your IT admin”

If you contact IT manually, send them:

If your admin cannot find Vaam in Outlook, Microsoft 365, or the Enterprise Applications list, that can still be normal. Vaam is approved through Microsoft Entra app consent. Some tenants do not show the app in the Enterprise Applications list until it has already been provisioned in that tenant.

Information for your IT administrator

Section titled “Information for your IT administrator”

Your IT admin can use the following information before approving Vaam:

App name in Microsoft Entra: Vaam Outreach (by Vaam AB)

Permissions requested:

  • Sign in and read user profile
  • Send mail as a user
  • Read and write access to user mail
  • Maintain access to data you have given it access to

Why these permissions are needed:

  • Vaam needs mail access to send emails on your behalf as part of automated sequences
  • Read access allows Vaam to track replies and update your sequences accordingly

Important context:

  • This approval is handled in Microsoft Entra, not the Outlook desktop app and not the Microsoft 365 “Integrated apps” page used for Office add-ins
  • If Vaam is not visible under Enterprise applications, that does not mean the request is invalid
  • Approving tenant-wide admin consent generally allows the app for users in the tenant unless access is later restricted through assignment policies

Approve the Vaam app

Section titled “Approve the Vaam app”
Section titled “Option 1: Direct consent link (recommended)”

Open this link while signed in as an admin:

https://login.microsoftonline.com/organizations/adminconsent?client_id=923732f6-38a7-4c61-bab5-72cece411dd7&redirect_uri=https%3A%2F%2Fapp.vaam.io%2Fapi%2Foutlook%2Fadmin-consent-callback

The admin signs in with their Microsoft admin account, reviews the permissions, and approves. Microsoft automatically resolves the request to the admin’s own tenant. This works even if Vaam does not appear in your Enterprise Applications list yet.

Learn more about the admin consent URL →

Section titled “Option 2: Admin consent requests”

If the user submitted an approval request through the Microsoft consent prompt, find it in the Microsoft Entra admin center:

  1. Go to Identity → Applications → Enterprise applications
  2. Under Activity, select Admin consent requests
  3. Open the My Pending tab
  4. Find and approve the Vaam Outreach request

Learn more about reviewing consent requests →

Option 3: Review permissions after the app exists in the tenant

Section titled “Option 3: Review permissions after the app exists in the tenant”

If Vaam has already been provisioned in your tenant, an admin can also review it here:

  1. Go to Identity → Applications → Enterprise applications → All applications
  2. Search for Vaam Outreach
  3. Open Permissions
  4. Review the requested permissions and grant admin consent if needed

Use this option only after the enterprise application exists in the tenant.

Check who can approve

Section titled “Check who can approve”

In Microsoft Entra, an administrator with the required app consent permissions typically handles this. The role can be a Cloud Application Administrator, Application Administrator, or Global Administrator, depending on the tenant’s policies and the permissions being granted.

Connect Outlook after approval

Section titled “Connect Outlook after approval”

After the admin approves the request:

  1. Return to Vaam
  2. Try connecting Outlook again
  3. If the first attempt still fails, sign out of Microsoft in the browser, then retry the Outlook connection flow

If your organization uses Conditional Access or other security controls, the admin may also need to allow the sign-in under those policies.

Resources

Section titled “Resources”

Get help

Section titled “Get help”

If you have questions about the approval process or need documentation for your IT team, contact Vaam support.