Vaam product FAQ

What is Vaam?

Vaam is a sales outreach automation platform. You build a sequence of steps, such as LinkedIn connection requests and messages, emails, personalized video, and manual tasks. Vaam runs the sequence for every prospect you add.

Read What is Vaam? for a plain-language product overview.

Who is Vaam for?

B2B sales teams that run their own outbound prospecting, from a single seller to a full sales team. Vaam works best when your buyers are reachable on LinkedIn.

Is Vaam a video tool or an outreach tool?

Vaam is an outreach tool. It records and personalizes video, but video is one step inside a sequence. Comparing Vaam with a screen-recording tool shows you one feature rather than the whole product.

What channels does Vaam automate?

Vaam automates LinkedIn, email, and video in the same sequence. Manual steps and phone-call steps create a task for you instead of sending automatically. See Combine LinkedIn and email in one sequence.

Does Vaam work with my CRM?

Vaam has native CRM integrations with HubSpot, Pipedrive, and Upsales. These integrations sync your prospects and outreach activity.

Salesforce and Salesloft receive video activity only: video opens, views, and conversions. They do not sync prospects or sequence steps.

See Integrations for what each one does.

Will Vaam stop automatically when a prospect replies?

Yes. When a prospect replies on LinkedIn or by email, Vaam pauses that person’s sequence and creates a task in your task list. Vaam sends nothing else until you open the task and choose Continue sequence or End sequence. Vaam’s AI reads the reply and suggests which option fits.

Read the details for LinkedIn replies and email replies.

How many LinkedIn invitations can Vaam send per week, and can I control the limit?

LinkedIn allows roughly 100 connection requests per week. Vaam is built to stay under that limit. Two settings control your volume:

• Tempo: under Settings → LinkedIn Settings, you can pick Safe, Standard, Aggressive, or Custom. Safe keeps daily activity well inside conservative limits. LinkedIn warm-up starts a new account at lower limits and ramps it to Safe over 14 days. Your saved tempo applies again after the ramp. Standard, Aggressive, and Custom need LinkedIn Premium. Without Premium, your account stays on Safe. See LinkedIn warm-up and Keeping your LinkedIn account safe.
• Active prospect limit: by default, you can have 400 prospects active at once in sequences that contain LinkedIn steps. That matches roughly 400 connection requests a month. Extra prospects wait in a queue instead of starting. See Active prospect limits.

Vaam also spreads activity across your working hours with human-like pacing instead of sending in a burst. See LinkedIn scheduling.

Why did Vaam stop or pause on its own?

Vaam pauses in several situations:

• A prospect replied, so the sequence waits for your decision.
• The prospect limit was reached, so new prospects are queued.
• A prospect was moved to quarantine.
• The LinkedIn connection was lost. See If Vaam loses your LinkedIn connection.
• The email connection was lost. See Email connection lost.

If sends have stopped and you cannot see why, start with Sequence sends not going out.

How do I know whether an agent is working, paused, or stuck?

Open the agent in Agents. Its status is either Active or Paused. A paused agent does nothing until you make it active again.

For an active agent, the tabs show where its prospects are:

• Researching: Vaam is still working on them, either Waiting for profile details while it loads the full LinkedIn profile, or Checking audience while it compares the prospect with your audience settings. A batch can take minutes or hours, since profile loading runs through your LinkedIn account at a safe pace. If Vaam needs to wait before it runs the audience check, the prospect stays in Researching a little longer and continues on its own; you do not need to do anything.
• Accepted, Rejected, Errors: the finished outcomes.

An agent that appears stuck usually has a paused status, or a LinkedIn connection that is no longer authenticated. See About Vaam agents.

Can I connect an email account on my own domain, or only Gmail and Outlook?

You can use your own domain if the mailbox runs on Google Workspace or Microsoft 365. Vaam signs in through Google or Microsoft, not through the domain name, so you@yourcompany.com works on either provider. You cannot connect a mailbox hosted elsewhere because Vaam does not support plain IMAP or SMTP. See Integrations.

Can I import email addresses, phone numbers, and LinkedIn URLs from one CSV?

Yes. When you upload a CSV, you map each column to a Vaam property, so one file can carry all three. Vaam previews the result before you confirm the upload. See Add prospects via CSV.

Can I get Vaam activity and contact history into my own CRM through an API?

Yes. Vaam exposes an MCP interface that an AI assistant or your own code can call to read prospects, sequences, tasks, and activity, and make changes. See AI assistants (MCP) and Available tools. For pushing events out as they happen, a sequence can also include a webhook step.

Is Vaam safe for my LinkedIn account?

Vaam paces LinkedIn activity to look human. It uses business-hours scheduling, variable timing, a 14-day warm-up ramp for new connections, and rate limits that stay under LinkedIn’s thresholds. Existing accounts are not started automatically. The largest remaining risk is going too fast too soon, which is why new accounts should use warm-up. You can start it manually after a LinkedIn warning or short restriction. See Keeping your LinkedIn account safe and LinkedIn warm-up and How Vaam uses proxies.

What does Vaam cost?

Vaam has one plan, priced per user per month and billed monthly, with no lock-in. See Plans and pricing for the price, what the plan includes, and how the 14-day trial and billing work.

Can a person help me get started in a 10 to 15 minute onboarding call?

Yes. Vaam support is self-service by default. It includes the help centre, the guides on this site, and email support. This call is the one exception. During your trial, you can book a 10 to 15 minute onboarding call where a real person walks you through connecting LinkedIn and email, building a first sequence, and adding prospects. Email support@vaam.io to book it, or ask from the chat inside Vaam. See Plans and pricing for what support is included.