Sequence sends not going out
Check these six causes if your sequence has stopped sending messages. Start with the cause that matches your sequence.
1. Check the LinkedIn connection
Section titled “1. Check the LinkedIn connection”If your sequence includes LinkedIn steps, a lost LinkedIn connection can stop those steps. Email steps can continue if the email connection remains valid. Check your connection status and reconnect if needed.
See If Vaam loses your LinkedIn connection for step-by-step instructions. If a LinkedIn warning or short restriction caused the lost connection, reconnecting does not restart your automation at full speed by itself. Go to Settings → LinkedIn Settings and start LinkedIn warm-up manually. See LinkedIn warm-up.
2. Check whether LinkedIn warm-up is active
Section titled “2. Check whether LinkedIn warm-up is active”While LinkedIn warm-up is running, Vaam intentionally sends at reduced limits for up to 14 days. LinkedIn sends can appear slower than usual during this period. This is not an error. Check Settings → LinkedIn Settings to see your current day and effective limits. Your saved tempo applies again when warm-up finishes.
3. Check URLs in your messages
Section titled “3. Check URLs in your messages”If a tracked link no longer exists, Vaam cannot prepare that message and snoozes the prospect’s step. Check the tracked links and try again.
Check your sequence steps for outdated or incorrect links. Fix the URLs, then contact support to reactivate your sequence.
4. Check the active prospect limit
Section titled “4. Check the active prospect limit”Vaam limits active prospects across your sequences that contain LinkedIn steps. The default limit is 400, and support can adjust it. If another sequence has filled your active prospect slots, new sends will be queued until slots free up.
You can:
- Wait for prospects in other sequences to complete their steps.
- Pause or cancel prospects in other sequences to free up slots.
See Active prospect limits for more details on how limits and queuing work.
5. Check for a bounced email
Section titled “5. Check for a bounced email”If an email hard bounces, Vaam pauses that prospect’s step and flags it for review instead of continuing to send.
See What happens when an email bounces for how to fix the address or remove the prospect.
6. Check the email connection
Section titled “6. Check the email connection”Before each automated email after the first, Vaam reads the email conversations that earlier emails in the sequence started with that prospect. This stops an email from going out after the prospect has answered there. If your email provider does not answer that check, Vaam holds the send and tries again later. After three failed checks, it stops the sequence for that prospect and adds a Reply check failed task.
Reconnect your email account. Then open the task, select Review, and select Try the current step again. See Email connection lost and What happens when someone replies to your emails.
If sends still do not go out
Section titled “If sends still do not go out”If none of the above apply, contact Vaam support with the name of the affected sequence.