Manage your subscription and trial

Open Subscription settings to see when your trial ends and what happens next. Use this page to add a card or check your next charge.

Check what happens when your trial ends

The What happens next section shows the next step for your plan:

First charge shows the date your plan continues with your default payment method.
Trial ends with Add card means you need a valid default card to keep access after the trial.
A message that your plan stops means you must agree to continue it. A saved card alone does not continue this trial.

When price details are available, the page shows the price, billing interval, seat count, VAT treatment, and payment method. If a discount applies, your invoice shows the final amount. Some plans show the invoice as the source for the amount.

A card can be saved without being the default card. The page tells you when this happens or when your card cannot be charged.

Add or update your card

Open Subscription settings.
Click Add card when the page asks for one.
Enter and save your card in Stripe.
Return to Vaam and wait for the card check.

Use Update card in the payment method section when a valid card already exists. After a payment failure, What happens next also offers Update card.

Vaam checks your payment details after you return. If Vaam cannot confirm the card yet, refresh the page in a minute. If billing details cannot load, refresh before you rely on the displayed state.

Your subscription can continue to use its existing card after you save another card. If the page says your subscription still uses that card, contact support to switch it.

Continue a trial that stops automatically

Some older trials stop at the end even when you have a saved card. The page states the end date and says that your plan stops.

Click Continue [plan name] after the trial.
Read the charge date, price, VAT treatment, billing interval, and card details.
Click I agree, continue my plan to accept those terms.

Closing the dialog makes no change. If the plan details change, check the new terms before you agree again. If the page shows Contact support to continue, contact support for help.

Manage a team subscription

Team owners and admins can manage billing. Other team members see the plan’s status and next step, with instructions to ask an owner or admin for changes. They cannot buy a plan, add a card, or agree to continue the team’s trial.

Resolve a payment problem

If your bank needs to confirm your card, click Open billing to finish the check. If the page says that your payment could not be completed, click Open billing to check your card or add another one. If your last payment fails, use Update card.

A paused plan, scheduled change, or more than one subscription can require help from support. Follow the message on your subscription page.

If checkout says a subscription or checkout already exists, check Subscription settings before you try again. If checkout cannot be confirmed, check the same page before starting another attempt.