Email connection lost
Reconnect your email account to continue sending emails from your sequences after Vaam reports a lost connection.
Reconnect your email account
Section titled “Reconnect your email account”- Go to your email settings page.
- Click Reconnect next to your email account.
- Follow the prompts to sign in and authorize Vaam again.
Your sequences resume sending automatically after you reconnect.
If you use Outlook
Section titled “If you use Outlook”If you use a Microsoft Outlook account at a larger organization, your IT department may need to approve the Vaam app before you reconnect. See Microsoft Outlook requires admin approval for details.
Why the connection is lost
Section titled “Why the connection is lost”Email connections can be lost when:
- Your email provider revokes the access token, for example after a password change.
- Your organization’s security policies expire third-party app access.
- A temporary issue affects the email provider.
Get help
Section titled “Get help”If you cannot reconnect after following these steps, contact Vaam support.