What happens when an email bounces
When an email you send through Vaam hard bounces — meaning the receiving mail server rejects it permanently because the address doesn’t exist or can’t receive mail — Vaam detects it automatically and stops that step instead of continuing to send into the void.
What Vaam does when it detects a bounce
Section titled “What Vaam does when it detects a bounce”- The prospect’s current step is paused. No further emails are sent to them until you take action.
- A review task appears in your task list, titled Email bounced, together with the exact address that failed.
- The bounce is also visible on the prospect’s timeline, so you can see why outreach stopped.
Other prospects in the sequence are not affected — they continue as normal.
How to resolve a bounced prospect
Section titled “How to resolve a bounced prospect”Open the Review task for the prospect. You have two options:
- Fix the address — enter a corrected email address and confirm. Vaam updates the prospect and resumes their sequence from where it stopped.
- Stop or skip — skip the current step (the sequence continues with the next step) or cancel the prospect’s sequence entirely to stop outreach.
[!WARNING] You can resume with the same address that bounced, but it will most likely bounce again. Repeated bounces hurt your sender reputation, so only do this if you have a specific reason to believe the original failure was temporary.
Common scenarios
Section titled “Common scenarios”Typo in the prospect’s email
Section titled “Typo in the prospect’s email”The most common cause. Correct the typo in the review dialog and confirm — the sequence picks up from the paused step.
The contact left the company
Section titled “The contact left the company”Their mailbox was deleted, so every send bounces. Remove them from the sequence and reach out through a different contact or channel.
Temporary server issue
Section titled “Temporary server issue”Occasionally a recipient’s mail server rejects valid mail. If you’re confident the failure was temporary, you can resume with the same address — but check the address first.