What happens when an email bounces
When an email you send through Vaam hard bounces, the receiving mail server permanently rejects it because the address does not exist or cannot receive mail. Vaam detects the bounce and stops that step.
What Vaam does when it detects a bounce
Section titled “What Vaam does when it detects a bounce”- Vaam pauses the prospect’s current step. It sends no further emails until you take action.
- Vaam adds a review task titled Email bounced to your task list. The task includes the exact address that failed.
- The bounce appears on the prospect’s timeline, so you can see why outreach stopped.
Other prospects in the sequence continue as normal.
How to resolve a bounced prospect
Section titled “How to resolve a bounced prospect”Open the prospect’s Review task. You have two options:
- Fix the address: Enter a corrected email address and confirm. Vaam updates the prospect and resumes the sequence from where it stopped.
- Stop or skip: Skip the current step so the sequence continues with the next step, or cancel the prospect’s sequence to stop outreach.
[!WARNING] You can resume with the address that bounced, but it will most likely bounce again. Repeated bounces hurt your sender reputation, so do this only if you have a specific reason to believe the original failure was temporary.
Common scenarios
Section titled “Common scenarios”Typo in the prospect’s email
Section titled “Typo in the prospect’s email”This is the most common cause. Correct the typo in the review dialog and confirm. The sequence continues from the paused step.
The contact left the company
Section titled “The contact left the company”The mailbox was deleted, so every send bounces. Remove the contact from the sequence and reach out through a different contact or channel.
Temporary server issue
Section titled “Temporary server issue”Sometimes a recipient’s mail server rejects valid mail. If you are confident the failure was temporary, you can resume with the same address. Check the address first.