Email connection lost

If you received a notification that your email connection was lost, you’ll need to reconnect your account to continue sending emails from your sequences.

How to reconnect

1. Go to your email settings page.
2. Click Reconnect next to your email account.
3. Follow the prompts to sign in and authorize Vaam again.

After reconnecting, your sequences will resume sending automatically.

Outlook users

If you’re using a Microsoft Outlook account at a larger organization, your IT department may need to approve the Vaam app before you can reconnect. See Microsoft Outlook requires admin approval for details.

Why does this happen?

Email connections can be lost when:

• Your email provider revokes the access token (e.g. after a password change)
• Your organization’s security policies expire third-party app access
• There’s a temporary issue with the email provider

Need help?

If you’re unable to reconnect after following these steps, contact our support team.