Fix Company Page follower access

An Import company followers agent or a Monitor new company followers agent can stop when it cannot continue. The agent’s source shows no access or needs restart, with a reason and a Resume action.

Fix “no access”

Vaam reads a company Page’s followers through the LinkedIn account connected to the agent. That account must be an administrator of the Page. If it is not, the agent stops and shows no access, with this message:

Vaam cannot access this Page’s followers because the connected account is not an administrator. Give it Page admin access, then resume the source.

Give the connected account Page admin access

1. On LinkedIn, give the connected account administrator access to the company Page. See LinkedIn’s own help for adding a Page admin.
2. In Vaam, open the agent, find the Page in its list of sources, and choose Resume after granting admin access.

The agent picks up from where it stopped. An Import agent continues its one-time pass over the Page’s followers. A Monitor agent continues watching for new followers from the point it left off.

If the connected account still is not a Page admin when you resume, the agent blocks again and you are notified again. See the notification setting below.

Fix “needs restart”

This applies only to a Monitor new company followers agent. While monitoring a Page, Vaam checks its own work to make sure it can tell which followers are genuinely new. If it cannot safely make that call, it stops the agent rather than risk adding the wrong people, and shows needs restart, with this message:

Vaam could not safely confirm which followers are new, so the monitor stopped. Resume to restart detection from the current follower list.

Restart follower detection

Open the agent, find the Page in its list of sources, and choose Resume and restart detection.

Resuming reads the Page’s current followers as a new starting point, the same way the agent did when monitoring started. People who followed the Page while the agent was stopped are not added retroactively. Only people who follow the Page after the restart are added.

Choose notifications

Vaam sends one in-app notification per access-block episode. You can also enable email and browser notifications under Settings > Notifications > Company Page access blocked.

Get help

If an agent keeps losing access after you confirm Page admin access, or a Monitor agent keeps needing a restart, contact Vaam support.